March 6th, 2018 - Westminster Public Schools (“WPS”) selects SYMMETRIX SOLUTIONS (“SYMMETRIX”) to provide complete management of their service desk and desktop support. WPS is a public PK-12 school district in Westminster Colorado. WPS prides itself on offering a learning environment “Where Education is Personal.” The 3-year support agreement includes trouble ticket, service and change request tracking for 1,400 employees and 9,600 students. The SYMMETRIX Service Desk will track and manage 9,000 to 12,000 tickets to resolution per year with 6,000 to 9,000 tickets closed directly by the SYMMETRIX Service Desk team. To accomplish these initiatives, SYMMETRIX will provide onsite and offsite personnel to assure WPS Service Level Guarantees are met. The SYMMETRIX Service Desk can be accessed directly by several methods, which include phone, email or the self-service portal. SYMMETRIX utilizes an industry leading Service Desk and IT Governance tool, which is a solution designed and built with industry best practices and real-world customers in mind. The Service Desk Solution is centered on a powerful business process automation engine, which equips you with the tools to streamline and improve the efficiency of IT operations, including Incident and Problem Management, Service Level Management, IT Asset Management, Change Management, Knowledge Management, Organization and Contact Management and more. This enables SYMMETRIX operations team to provide an intuitive, comprehensive, easy to use approach in managing the Service Desk, IT assets, task assignments, and other routine activities focused on IT Governance and predictable delivery.
“Bringing IT from the basement to the boardroom”