Case Study: Highlands Ranch Community Association

Network Operations Solutions

Highlands Ranch Community Association

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Location: Highlands Ranch, CO
Classification: Non-Profit
Revenue: (Private)

About The Client

The Highlands Ranch Community Association (HRCA) is a nationally award-winning nonprofit organization for 30,551 home owners in Highlands Ranch. The HRCA maintains four state-of-the-art recreation centers, provides architectural control and covenant enforcement, programs fitness, sports and educational opportunities, manages the Backcountry Wilderness Area, and hosts over 100 community events annually.


  • Operations requires 24x7 coverage to meet HRCA’s customer expectations
  • Updates and changes are required to occur after hours, between 10pm and 5am MST so there is no impact to facility operations
  • Network capacity needs are constantly increasing to meet customer demands


  • Provide network and systems management tools and processes to deliver standardized services for ongoing technology management
  • Implementation of network architecture and server standards to increase reliability and decrease ongoing expenditures
  • Deliver monthly reporting that provides management with detailed metrics to enable future capacity planning and budgeting


  • 24x7 Network Operations and ServiceDesk for 5 locations and 500 users
  • Management and Monitoring of 100 network and server devices
  • Ongoing maintenance and updates to OS, equipment and applications


  • Improved reliability of applications needed for business operations
  • Forecasting of future IT expenditures based on business metrics and requirements
  • Predictable delivery model that reduces risk of staffing turnover

About us

SYMMETRIX SOLUTIONS helps companies achieve strategic business goals and objectives by aligning IT initiatives to produce real and measureable business value. Our approach to technology management provides real-time visibility into your key technology and business metrics that impact your ability to make timely business decisions.


Symmetrix Solutions LLC
6455 S. Yosemite
Suite #520
Englewood, CO 80112

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