Case Study: Cherry Hills Community Church

Managed Services

Cherry Hills Community Church

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Location: Highlands Ranch, CO
Classification: Non-Profit
Revenue: (Private)
Website: http://chcc.org/

About The Client

Cherry Hills Community Church is a place where the doors are always open, where you can hear deep spiritual truths and wrestle with questions in a safe and welcoming community.

Challenge

  • Outdated Help Desk Ticketing System and processes
  • Aging and disparate technical infrastructure (Network and Server) resulting in poor technical performance and significant downtime
  • High turnover of IT support personnel
  • High Operating Costs and Operational inefficiencies
  • Need to modernize infrastructure

Solution

  • Symmetrix implemented 24x7x365 Service Desk for users which included Enterprise software, to provide ticket tracking and reporting which lead to increased user productivity and satisfaction.
  • Modernization and consolidation of Network and Server infrastructure resulting in reduced required support of devices
  • Performed 24x7x365 Remote Management of key Technical Infrastructure resulting in reduced operational costs and increased device performance

Services

  • SYMMETRIX implemented 24x7 Service Desk and onsite support for over 300 users
  • 24x7x365 Remote and onsite management of all technical infrastructure
  • Implemented a Private Cloud Infrastructure through a migration of key systems

Benefit

  • Increase creditability with end user community through Root Cause Remediation resulting in increased user satisfaction
  • Increased 1st call response and resolution by 30%.
  • Increased reliability of systems through modernization and 24x7x365 management of infrastructure
  • Overall cost reduction of over 30%
  • Scalability both up and down leveraging shared services model.

About us

SYMMETRIX SOLUTIONS helps companies achieve strategic business goals and objectives by aligning IT initiatives to produce real and measureable business value. Our approach to technology management provides real-time visibility into your key technology and business metrics that impact your ability to make timely business decisions.

Contact

Symmetrix Solutions LLC
6455 S. Yosemite
Suite #520
Englewood, CO 80112

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